Informatics Publishing Limited

Kalpana Agrawal ¹, Heena Jain ², Anukool M. Hyde ¹

Affiliations
1 Prestige Institute of Mgmt. and Research, Indore
2 Prestige Institute of Mgmt. and Research, Indore.

Abstract

Retail sector is a market where there is organized methodology for the sale of goods. The retail sector is presently undergoing a transition in India. Previously, customers used to go to 'Kirana' stores to purchases their necessities. The Indian retail market, which is the fifth largest retail destination globally, was ranked second after Vietnam as the most attractive emerging market for investment in the retail sector by AT Kearney's seventh annual Global Retail Development Index (GRDI), in 2008. The share of retail trade in the country's gross domestic product (GDP) was between 8-10 per cent in 2007. It is currently around 12 per cent, and is likely to reach 22 per cent by 2010. Performance management includes activities to ensure that goals are consistently being met in an effective and efficient manner. Performance management focus on performance of the organization, a department, processes product or service, employees'qualities etc. This study is an attempt to find out the factors which are important for performance management in retail sector in Indore city.

Full Text

     

Swaranjeet Arora ¹, Anukool M. Hyde ¹, H. B. Singh ²

Affiliations
1 Prestige Institute of Management and Research, Indore, Indore (M.P.), IN
2 Bennett Pharmaceuticals Ltd., Baroda, 503, Vishnupuri Ext., Indore (M.P.) Pin- 452001, IN

Abstract

Banks in their effort to satisfy the client's needs, successfully focus on mortgage products. With the development of increasingly complex mortgage instruments, it has become important to consider the process by which the consumer chooses among these instruments. The real estate literature does not address how the customer of mortgage instruments make trade-offs among the different instruments. An attempt has been made to analyze the behavior of customers who have taken home loans on the basis of viewpoints of bankers who have been involved in granting the loans. Results of this survey point out that the Price of the service offered has been the major competitive advantage in the market of home loan as it is the major choice criterion for customers besides Customer Relationship Management, Customized Product Features, Marketing Strategies, Tax Benefit, Age-Tenure Relationship and all these factors that together contribute to the formation of competitive advantage for a Bank.

Keywords

Home Loan Market, Customer Preference, Financial Services, Bank Marketing Strategies.

Full Text

   

Shweta Dani ¹, Manisha Singhai ², Anukool M. Hyde ²

Affiliations
1 Arihant College, Khandwa Road, Indore, IN
2 Prestige Institute of Management and Research, Indore, 452001, IN

Abstract

Online learning can be internetbased, electronically through audiovideo lectures, online tutorial, Skype, emails, discussion forum, animation, chat sessions, and CD-Rom. Online learning is at anyplace, anytime education at condensed costs; students obtain course material at whatever time they want. It constructs the course content more motivating and encouraging. Online learning takes place by providing the amenities of chat rooms, e-mail, discussion panel and instant messaging. This study attempts to know the perception of students in Indore about online learning. A structured questionnaire was designed to assemble the data. Factor Analysis technique has been used to take out the factors. The main factors which influence the students’ perception are interaction and participation, popularity, technology, effective teaching and convenience.

Full Text